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Social Media Can Be More Than a Distribution Channel

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multiple conversationsThe focus of this post is a bit different than others I’ve written. The reason for this is because I need to get something off my mind. So a mini-rant is coming up- you’ve been warned. :) I recently joined several groups on LinkedIn, with the intention of meeting other people working within the social media space. I was hoping to learn, connect, and be enriched by belonging to these groups.

Several of the groups required moderator approval to join, which led me to believe that the content would be of high caliber.

So far (and I’m about two weeks in) all I see is people using the discussions as a way to push their content out- and not, really, to have any discussions.

The couple times I replied to people’s questions or inquiries, the questioner never acknowledged or responded. Someone was asking for assistance with a few business questions, I offered to help connect them with potential resources or referrals- and again, got no response.

This annoyed me and then made me angry.

Why? Because – and really – what’s the the point of reaching out to connect with people… and then not ever following through when a connection is begun?

I understand that we’re all busy, and we’re all trying to manage information overload. Social media can be more than just a distribution channel– but hardly anyone is using it as more than a push content mechanism.

If you saw my earlier post on gaining attention in social media you will understand what I mean. Most of these people are just yelling into the wind. Even the ones who manage to capture my attention with a great or provocative headline then proceed to push their content on me – the headline pulls me in, because it seems like a provocative or interesting question.

But instead of creating a dialogue, they move right into “And the answer is here, in my blog post.”

Now, I wonder if they are doing this to build links as well, and that may be all they are looking for. But here’s the thing- if you’ve written a good enough headline to make me clickthrough, shouldn’t you DO something with my attention while I’m there?

Why are you trying to get me to click through again?

When you’ve done the hardest part – capturing my attention – why not back it up with some good information, stimulating dialogue, something that makes me want to know more or dig deeper? Give me that, and I’d ultimately click to your blog post on my own.

The more clicks you put between me and the information I’m interested in, the less likely I am to move forward.

Similarly, if a thread is called “Discussions”- shouldn’t we all be discussing something?

Now, I definitely understand that one purpose of business social networking is to promote your business and your services. But the most successful way to do that is by providing relevant and useful information, and making suggestions when people ask. When you are seeking information, it just makes sense to thank the people who responded- even if their information wasn’t exactly what you needed. I mean, here’s the thing- in real (offline) life, don’t you say thank you when someone helps you? Even if their information wasn’t ultimately that useful? I know I do.

Why do online connections warrant any less courtesy?

As for me, I’m going to monitor the groups for another two weeks. If nothing changes, I’ll withdraw from the groups, and try to find another place to make connections, rather than just be overwhelmed by self promotion.

How about you? What strategies do you use to create and maintain strong connections?

Share your ideas here by commenting below.

If you’d like to access my audio, “Psychological Strategies for Building Social Media Influence”, you can get the free audio here


Rachna Jain is the amazingly energetic entrepreneur driving Social Media Marketing Strategies, where you will find in-depth discussion of the latest technology and techniques in social media marketing.

5 Tips for Social Media: Strategy First, Tools Second

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Whether you are new to social media, or have been using it for a while, you know that there are many questions on social media and if it works for small business. There are people who are reporting notable success with it, while others feel like they are wasting their time with it. Yet more and more money is being invested in social media. So how do you get the most benefit from your efforts?

When we look at social media, we can see that one of the biggest benefits of social media marketing is how easy it is to get started. Anyone can sign up for a Twitter account, or a Facebook account and start using them right away. It’s easy to put up a blog, and, of course, to engage in the conversation.

Getting started is too easy!

But while getting started is easy, the thing to remember is that the ease of use of social media tools does not directly correlate to how effective they will be for your business objectives. There are many people who take all the “right” actions in social media, but still feel like they don’t know what they’re doing. They are spending hours on Twitter or Facebook each day, but not seeing the results they want.

Stated another way, you need to think social media strategy first, and tools second.

Very often, people get overloaded with social media simply because they don’t have a strategy. Someone says they should be on Facebook- so they join. Someone says to get on Twitter, so they do. Someone else says to stay connected via LinkedIn- and they do. And it goes like this, on and on, because the number of sites you “should” be on will never stop increasing- and there are hundreds more social media sites coming online each day.

If you constantly jump from site to site, you risk wasting time and losing money.

Instead, start by considering your social media strategy. If you don’t have one yet, let me offer five suggestions and some advice for building one:

Strategy #1: Understand your social media business objectives

Business objectives might include outcomes such as increasing your network, becoming more visible, positioning yourself as the top expert in your field. Business objectives may also include outcomes such as growing your database, increasing blog visitors, and improving your online reputation.

While several of these can be accomplished in parallel, for the most part, stick with one objective at a time, especially if you’re newer to social media. Select one goal and focus on it.

What is the one outcome right now that would move your business forward in the most significant way?

Strategy #2: Acknowledge the time frame for your business objective

Social media is not a quick hit strategy and it can take a certain amount of focused effort to start seeing returns. If your time line for results is too short, you will feel like you’ve wasted time. If your time line is too long, you’ll feel frustrated, when it seems like results aren’t happening fast enough. For example, if you want to add 100 names to your database, you can probably accomplish this in 4-6 weeks. If you want to position yourself as the top authority in your niche, it will probably take a bit longer, especially if there is a reasonable amount of competition.

Right-size your time line to the size of your business objective.

Strategy #3: Focus on depth rather than breadth.

While it can be tempting to be join 100 social media sites, you risk spreading yourself too thin, and diluting your resources. Better to select 2, 3, or 4 sites which you can commit to participating on regularly, than joining 100 sites you never have time to access.

Repetition is an important element of building recognition and reputation. Focus deeply on a select group of sites, and participate as fully as possible. This means interacting with others, uploading and sharing content, adding to the conversation, and being helpful where you can.

Strategy #4: Test your levels of participation to define how much is enough.

There will be a sweet spot in terms of time put in and results obtained. This is true for any business process. Try participating very fully for two weeks, and see what your results are. Participate slightly less often in week three, and see if your results change. By focusing on measuring one specific business objective, you’ll have a good sense of how much effort you need to make on the social sites in order to reach your desired results.

Strategy #5: Adopt new technology thoughtfully.

There are multiple tools you can use to implement your social media strategy. Typically, you want to use the tools which are easiest, most cost-effective, and which provide the best results. Don’t adopt every new technology blindly, but then, on the other hand, don’t delay when a new technology can help you accomplish your business goals faster or easier.

Remember, the ease of use of social media tools does not correlate with their effectiveness in your business. Craft your strategy first, and then use tools to execute it. That’s the right order for business success.

How about you? What kinds of social media strategies are you pursuing right now to meet your most important objectives?

Share your progress by commenting below.

And if you’d like to receive my ecourse on Building Influence in Social Media, you can get that here: Build Influence e-course


Rachna Jain is the amazingly energetic entrepreneur driving Social Media Marketing Strategies, where you will find in-depth discussion of the latest technology and techniques in social media marketing.